Shipping & Delivery Policy
At Rava Tapestry Art, every single piece is thoughtfully handcrafted with meticulous attention to detail. We are committed to delivering our fiber art securely, swiftly, and reliably to your doorstep, anywhere in the world.
1. Complimentary Worldwide Express Shipping
We are pleased to offer FREE Worldwide Express Shipping on all orders. There are no hidden fees or unexpected shipping calculations at checkout.
2. Production & Processing Times
Because our wall hangings, fiber sculptures, and chandeliers are handmade to order, please allow time for our studio to craft your piece:
- Standard Orders: Prepared and dispatched within 3–5 business days.
- Large-Scale Chandeliers & Custom Commissions: May require 7–14 business days depending on complexity and custom sizing. You will be updated throughout the creation process.
3. Estimated Transit Times (Air Express)
Once your order leaves our studio, we ship exclusively via premium air express carriers (FedEx, DHL Express, or UPS) to ensure fast and safe transit:
- United States & Canada: 2 – 5 business days
- Europe & United Kingdom: 1 – 3 business days
- Australia & New Zealand: 5 – 7 business days
- Rest of the World: 4 – 8 business days
4. Customs, Duties & Taxes (DDP - Delivered Duty Paid)
No Surprise Fees Upon Delivery: All international shipments are sent on a DDP (Delivered Duty Paid) basis wherever applicable. This means all import taxes, customs clearance fees, and duties are handled and prepaid by us. You will not be asked to pay unexpected fees to receive your parcel.
5. Order Tracking
As soon as your package is dispatched, you will receive an automated shipping confirmation email containing your tracking number and a direct link to monitor your shipment in real time.
6. Fully Insured Delivery & Transit Damage
Every artwork is wrapped in protective multi-layer packaging and 100% insured against loss or transit damage.
In the rare event that your package arrives with visible exterior damage, please take photos of the box and the contents immediately and contact us at [email protected] within 48 hours of delivery. We will promptly arrange a replacement or resolve the issue.
7. Questions Regarding Your Shipment?
If you need to update your delivery address prior to dispatch or have special delivery requests, please reach out to our customer care team:
Email: [email protected]
Studio Location: Manisa, Turkey (Global Dispatch Studio)