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Return & Refund Policy

Last Updated: September 2026

At Rava Tapestry Art, we take immense pride in the quality and craftsmanship of our handmade textile art, wall hangings, and chandeliers. We want you to love your purchase. If for any reason you are not entirely satisfied, we are here to help.

1. 14-Day Return Policy (Standard Items)

We accept returns on all standard collection items within 14 days of delivery. To be eligible for a return:

  • The item must be unused, unwashed, and in the same pristine condition as received.
  • It must be returned in its original protective packaging with all hanging hardware and tags intact.
  • Proof of purchase (order confirmation or invoice) is required.

2. Custom & Bespoke Commissions (Final Sale)

Due to the labor-intensive nature of custom-made creations:

  • All custom sizes, personalized colorways, and made-to-order bespoke commissions are considered Final Sale and cannot be returned, exchanged, or refunded, unless they arrive damaged or defective.

3. Damaged or Defective Items (Hassle-Free Replacement)

Every piece shipped from our studio is 100% insured against loss and transit damage. If your artwork arrives damaged:

  1. Please inspect your package upon arrival.
  2. Notify us within 48 hours of delivery by emailing [email protected] with your order number and clear photographs showing the damaged product and exterior packaging.
  3. Once verified, we will immediately send a complimentary replacement or issue a full refund, at no additional cost to you.

4. Return Shipping Costs

  • For change-of-mind returns: Customers are responsible for paying their own return shipping costs. We strongly recommend using a trackable air express carrier (e.g., FedEx, DHL, or UPS) and purchasing shipping insurance, as we cannot be responsible for lost return shipments.
  • For defective or damaged items: Rava Tapestry Art covers all associated replacement and return shipping costs.

5. Order Cancellations

Because our pieces are handcrafted, order cancellations are accepted within 24 hours of purchase for a full refund. After 24 hours, raw materials are cut and allocated, and cancellations can no longer be accepted.

6. Refund Processing

Once your returned item is received and inspected at our studio, we will send you an email notification.

If approved, your refund will be processed immediately back to your original payment method. Please allow 3 to 7 business days for your financial institution or credit card provider to reflect the credited amount on your statement.

7. How to Initiate a Return

Please do not send your purchase back without contacting us first. To start a return, email us at:

Customer Care: [email protected]
Studio Address: Manisa, Turkey (Please contact us for the exact return authorization label and warehouse details).