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Privacy Policy

Last Updated: September 2026

This Privacy Policy describes how Rava Tapestry Art ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ravatapestryart.com (the "Site").

1. Information We Collect

To process your orders and provide an exceptional customer experience, we collect the following types of information:

  • Order & Contact Information: Name, billing address, shipping address, email address, and phone number when you place an order or contact us for bespoke commissions.
  • Payment Information: Credit card details, billing addresses, and payment confirmations. Note: Payment transactions are processed directly via secure, PCI-DSS compliant third-party payment gateways. We never store or have access to your full credit card numbers.
  • Device & Usage Data: Automatically collected information including your IP address, browser type, operating system, time zone, and how you interact with our Site (pages viewed, search terms).

2. How We Use Your Personal Information

We use your personal data to fulfill our contract with you and improve our services, including:

  • Fulfilling and dispatching your orders, providing order confirmations, invoices, and shipment tracking updates.
  • Communicating with you regarding custom designs, commissions, or customer service requests.
  • Screening orders for potential risk, unauthorized transactions, or fraud.
  • Optimizing our Site performance, analyzing customer preferences, and measuring the effectiveness of our marketing campaigns.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share your data with trusted service providers who help us operate our business:

  • E-Commerce Infrastructure: Hosted securely by our e-commerce platform provider (ikas).
  • Shipping Partners: International air express couriers (FedEx, DHL Express, UPS) to deliver your handcrafted artwork.
  • Analytics & Advertising: Google Analytics and Meta (Facebook/Instagram) Pixel to help us understand site traffic and deliver relevant design inspirations.
  • Legal Obligations: When required by applicable law, regulation, subpoena, or lawful government request.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and tracking pixels to enhance your browsing experience, remember your cart items, and understand how our store is used. You can adjust your browser settings to refuse or delete cookies, though some features of our Site may not function properly as a result.

5. Your Privacy Rights

Depending on where you reside (including California, other US States, the European Economic Area, or the UK), you may have the following rights regarding your personal data:

  • The right to access the personal information we hold about you.
  • The right to request the correction or deletion of your personal data.
  • The right to opt-out of the processing or sharing of your data for targeted advertising.

To exercise any of these rights, please contact us at [email protected].

6. Data Security & Retention

We use industry-standard SSL (Secure Sockets Layer) 256-bit encryption across our entire website to protect your sensitive data during transmission. When you place an order, we retain your order information for our records unless and until you ask us to delete this information.

7. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

Rava Tapestry Art
Email: [email protected]
Website: ravatapestryart.com